I certainly can't say that I am an expert on social media or web 2.0. But I am knowledgeable about networking and business communications. And it is clear that both are a critical component of future business building. If Chambers of Commerce and other business building/networking programs do not learn how to integrate this technology into their services, they will quickly become obsolete.
And I am not calling the chambers to task...it is hard to respond nimbly to a new idea or service once your company has reached a certain size. But, this is clearly the future for business development, communications, marketing, advertising, etc. Using the newer types of technology really levels the field for small businesses. In fact, I would say it gives them an advantage (see first sentence).
Yes, some of the offerings can be nothing more than a giant time suck...for me, I have a hard time finding value in Facebook. But, I know others who have really built business that way. The key is to find the new aggregator services that are popping up that allow you to monitor and post on multiple networks from one virtual location.
And, maybe I am such a proponent of social media because I have spent many years working with nonprofits. For me, this is just grassroots organizing. And it was grassroots organizing that brought in enough funds and votes to get Obama the Democratic nomination. It is a very effective and powerful method of building a loyal base. Obama has a Facebook and Twitter account, by the way...
Small businesses need leadership from their local resource agencies in order to learn and take advantage of all business building opportunities. We must start thinking of our relationships with our clients as multi-level, multi-dimensional and embrace the resources available to us.
